We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. Typically refunds take 3-5 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.
Please feel free to mail us at firstname.lastname@example.org if you have any questions on our Cancellation Policy.
Any shipping OR COD fees charged against the order will not be refunded back.
The entire process takes about 5-7 business days. Thank you for co-operation and patience.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days from the date of delivery as follows:
NOTE: Products that have been tampered with, opened and/or used cannot be returned.
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered
is different from what you had ordered, you may return the product unused alongwith its original invoice, and in the same condition as you received
it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open
the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.
In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure
as per the manufacturer policy.
In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just
need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps.
Please retain the receipt/POD given by courier personal.
In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will
refund the courier amount to the maximum of US $2.
Refund shall be initiated once the products reaches back our Vendors or store and necessary checks are completed to clear the refund process.
We hold the right to deduct shipping charges of US $2 for every 0.5 kg of consignment weight in case customer is found to be returning too many
orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection FREE of cost Or the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of US $2.
You may contact our Customer Care within 15 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier FREE of cost and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.
At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.
Please e-mail us at email@example.com if you have any questions on our returns policy.